How Does Shipping Work?

Depending on where you're located, we will use the fastest possible route. All of our orders are processed from our China/ Overseas warehouse.

We offer worldwide shipping options too - no matter where you are, you can buy from us!

For worldwide shipments, it can take anywhere from 1-4 weeks to arrive.

Please refer to our shipping delivery.

How Do I Get My Tracking Number?

Once we've fulfilled your order, you will receive an automated email with tracking details.

If any issues, please email us at lee@puzzleartisan.club

What's Your Payment Method?

We accept pay with Paypal. Please refer to our Payment Method.

Do You Offer Wholesale Service?

In addition to small orders from end customers, we often receive large quantities of wholesale orders from retail stores, handicraft stores, schools, etc. We enjoy working with them! We provide timely service and excellent support to our store customers. If you need mass purchase, please contact us at lee@puzzleartisan.club, we'll get back to you soon. The lead time of mass production depends on your order quantity.

Cancellations and Returns

You have 30 days from the date of shipment to return your purchase unopened, unused, and in the original packaging. Kindly note that PuzzleArtisan.Club is not responsible for lost or damaged returns.

Cancellations will be accepted as long as the order has not been fulfilled and shipped out.

I'm not sure if my order went through but I was charged on my bank account

Sometimes this happens if there is a glitch on the system. As long as you haven't received any order confirmation email, that your order was successfully placed, the order was not made. However, if you see a charged on your credit card please allow 3-5 business days and the charge won't be posted.

You can make sure that your order went through if you receive your order confirmation email from us.

My package was returned to sender

If your order was marked returned to sender, it is most likely due to an address issue. Please send us an email with your order number and confirm your shipping address. 

Customer will be responsible to pay for reshipping order. We will send an invoice for the shipping fee and reship to the corrected address. Please note, we must receive the items back and have a repaid shipping fee before reshipping items.

Tracking shows my package was delivered but I haven't received it

From time to time this happens... Please check your mailbox, front door, any side doors, and neighbours to see if the package was placed there first. If you cannot locate your package, we suggest waiting 3 business days as more often than not, it will eventually show up. If you have waited those 3 business days and your package still has not arrived, we suggest calling your local post office and providing them with your tracking number so they can help you locate your package. In addition, you can file a missing package claim online. We HIGHLY suggest calling first as the online form rarely results in anything, from our experience. 

The USPS asks you to wait 15 days before filing a claim for a missing package. You can file the claim here: https://www.usps.com/help/missing-mail.htm 

It is the customer's responsibility to contact the USPS or other shipping couriers to locate their package. If the USPS cannot locate your package, please provide a written statement as such after 15 business days so we can replace your order. Note, this does not apply to orders that are still in transit - This only applies to orders that have been marked delivered and confirmed lost by the USPS.

Will I be charged customs/taxes for international orders?

The payment of these fees and taxes will be paid by us on our behalf and included in the order, so you do not need to pay any more customs duties.

I receive a damage/broken product. What should I do?

Please don't hesitate to reach us out! On the contact form above please message us your order number and what the problem was with the product. Please also include your order number and a picture as a proof. We will email you back as soon as we can.