Risk-Free Guarantee: 

Your request must be made within 30 days of your purchase. Our guarantee covers defective products, manufacturing errors or incomplete products, it does not cover change of mind cases, refunds on opened and used crafts, or damage during transit.

Here are the steps to get a refund:

  • Contact lee@puzzleartisan.club with your name, email address, order number, and what items you would like to return.
  • We will send you a return address where to mail the items
  • Upon receiving and inspecting the items, we will issue a refund back to your original payment method
  • The entire process can take anywhere from 10-15 days depending on the location where you are shipping from

Please send your returns to the following address:

No. 7, Lane 6, Poyang North District, Chancheng District, Foshan City, Guangdong Province, China 

Once we have received your return, please allow for 1-5 business days for your return to be processed and refund issued. You will receive email confirmation when your refund has been completed and applied to your original payment method. Please allow up to 5 business days for your refund to appear on your statement.

In certain situations, only partial refunds are granted (if applicable).

Any item not in its original condition is damaged or missing parts for reasons not due to our error. Only items returned more than 30 days after delivery will be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund, check your bank account statement.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still need to receive your refund, feel free to contact us at lee@puzzleartisan.club.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Email us at lee@puzzleartisan.club with your order number and proof of damage if you need to exchange it for the same item. 

Incorrect Address & Customer Error:

We ensure the fastest processing and delivery times possible, We are not able to reroute, or refund orders that were sent to the wrong address due to customer error. If a package is returned back to us, we will gladly resend it to the correct address within 24 hours free of charge.  

You will be responsible for paying for your own shipping costs for returning your item unless the return is for a defective or damaged item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Placing an order on PuzzleArtisan Club means you agree to the above and will not demand a refund due to unexpected delivery delays or issues beyond our reasonable control.