Shipping Delivery PuzzleArtisan Club

We are proud to offer international shipping services that currently operate in over 240 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

How do you ship packages?

Packages from our warehouses in the USA or China will be shipped by ePacket, EMS, or UPS depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide shipping to over 240 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

The payment of these fees and taxes will be paid by us on our behalf and included in the order, so you do not need to pay any more customs duties.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information, but sometimes due to free shipping tracking is not available.

My tracking says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Remote Areas – may not be included in the above and could be subject to longer shipping times. Please get in touch with questions.

**Please note we do not deliver to Military Addresses APO AE FPO, please provide an alternate address for this to be delivered to.**

Thank you for taking time out to learn more about the necessary world of delivery!

CONTACT TO PuzzleArtisan Club?

Email contact: lee@puzzleartisan.club